We have put on a second training course in March on 24th and 25th. So, don’t worry if you missed out the 10th & 11th dates. The Easter one is also full (April 14th &15th). You can see other future dates here
Security is only going to get stronger in the world of business applications.
Therefore, some of your legitimate users will face occasional barriers to accessing your business applications including the one you have purchased from AXLR8.
Assuming they are legitimate users, the quick solutions you can try are as follows.
|Common user issue||What to do about it|
|Forgot password (includes typing the wrong case e.g. “ABCD1234” instead of “AbCd1234”)||They should go through the password reset process. It sends them a temporary login and instructions on how to create a new secure password.|
A Super User can also kick off this password reset process.
|Too many false login attempts||The users account will be disabled. A Super User needs to go to their User Admin area, select that user and take their account from the “disabled” to the “active” list. Don’t forget to check they are still legitimate users!|
|Not received password reset email||The email with the reset password instructions has probably gone into their spam folder.*|
The user must check their spam folder, retrieve the mail and follow the instructions.
|User forgot login name (includes typing it wrong such as “JOHN SMITH” when it is actually “JOHNSMITH” without a space)||They can use the user name reminder process.|
You can send them the correct user name and explain the importance of typing it exactly.
*If all go to spam, then your DKIM and SPF records a may not be set up correctly and you may need to ask assistance of whoever manages your DNS. AXLR8 can re-supply the correct values for these.
The above should solve it (and probably similar problems from any system you may use, from any supplier). If not, one of your company’s AXLR8 Super Users should follow the steps in the link below with your user (client, field staff, etc.) in order to resolve the matter.
Detailed help notes
For more detailed instructions about how to troubleshoot problems when users cannot log in, please click here.
AXLR8 Support will be working on a skeleton staff over the Christmas and New Year Holiday period. We are in on Monday 23rd and on Christmas Eve (till lunch time) as well as 27th (till around 3pm), 30th and 31st December.
Emails are being answered where necessary as they arrive. For urgent issues, clients operating over that period will have access to a director’s phone number.
We are back on the 2nd January, 2020.
Merry Christmas and a happy and healthy 2020!
AXLR8 have reduced the prices again for 2020.
Text messaging is ever more used by companies to remind or alert people and organise activities quickly. It is more effective and faster than email.
The reason for this price reduction is the multi-million volumes now purchased by the AXLR8’s “buying club” of clients. Also, to a lesser extent, we reduced administration with small price rises for buyers of lower volumes that cause proportionately more admin. Prices now start at under 2p/unit for our very high volume clients. Very low volume clients buying 1000 occasionally for example pay more than four times that cost per unit but have a low entry point, a low MoQ (1000 for £85 plus VAT to cover admin) and “pay as you go” preference.
Most commonly, staffing agencies or businesses that need to alert clients or others to events, buy 10k units as “stock” for their AXLR8 Text Tank. The price for 10k texts if you are a buying club subscriber is £294 plus VAT from 1st December 2019 (instead of £323 plus VAT till end November 2019). Partly this is achieved by reducing admin costs. The minimum order quantity (MOQ) is 10k for these prices. This has a couple of implications. First, you are less likely to run out and secondly, we suggest you change your low units alert levels to 3000 and 1000 minimum reminder level so you have enough time to order a top up. You can log in to https://sms.axlr8.com to change these parameters and see the level of texts in your tank as well as many other facilities.
Hopefully , you will join other clients who are using AXLR8 apps for iPhones and Android devices so that AXLR8 Chat to reduce messaging conversation costs further.
- Appointment reminders
- Tactical instructions for mobile workers
- Tracked assets moved to unexpected locations (usually outside geofence)
- Security alerts for night guarding
- Stock replenishment in FMCG, warehouses or medical supplies
- Informing BSL translators of work opportuities
- Power cut alert as UPS kicks in
- Refrigerated goods below a pre-set temperature
- Alerting staff to new work shifts you need to fill
- Staff booking confirmations
- Surveys for clients and staff
- work completion or pre-ordered item availability
- and may more
We are delighted with the field testing of revision 4.0 of this device following client feedback – mostly from the security and retail field marketing industries. More information on the dedicated AXLR8 Event Staffing website.
AXLR8 Checkpoints are weather resisitant even in a very rainy country like the UK. We will also test them in cold countries soon to see if they can get through minus 30 cold snaps in Canada or Scandanavia. Not sure we will bother testing at 10m under the sea – even if it would make a good picture! The AXLR8 Checkpoint would survive in high pressure salt water for around a year, we believe. We would need to research sealants for longer than that. However, if you had mobile guards or countercover staff down there, then the scanning device would also need military specification sealing. We think about these things so you don’t have to.
It seems that small seemingly insignificant changes are more expensive than you would imagine but also more satisfying for us when done. If your client does not allow you to attach your proof of attendance check in and check out devices on to the walls with screws (the original designs) then we have 100% back surface for adhesive or double sided tape or velcro. Too many options to list. The AXLR8 Checkpoints may be customer installed. Obviously, do a “patch test” on a single device first if you use glue with chemicals that may contain acids or other corrosive chemicals. This caveat applies to the client’s wall or other surfaces too, of course. Some of these devices are under counters and several are in cupboards.
No power or network cabling
These devices are passive and so they do not need electricity or any network cabling. Staff checking in, out or about, just need a BYOD device (reasonably up-to-date iPhone or Android device) which virtually all of your staff carry with them, anyway.
Low deployment costs
Live powered networked intelligent scanning devices are expnsive to install and maintain. Where you need an intelligent networked device internet and electric suply plus battery back up and plenty of local memory, the costs are normally £1000 minimum to purchase, install, wire up and connect to the net. They are then vulnerable to weather, power and internet interruption, vandalism, etc. So insurance and maintenance are necessary. They do help if you have hundreds of staff with swipe cards as the cost per staff check in is low. We have relationships with Paxton and Almas Industries if you need this sort of swipe/ biometric device installed and we keep up-to-date on new products on the market all the time. However, AXLR8 Checkpoints are around £150-£300 installed and maintenance is basically occasional replacement due to landlords or clients restrictions on adesion methods on their walls or other surfaces. There are also cheaper share survices where AXLR8 have identified, for example, that three countercover agencies and one security firm all have staff working at the same location and all need the same check in, out and about recording functionality when their staff are working.
Great new look and feel of the AXLR8 Staffing website at http://staffing.axlr8.com by Alex at Levitate Digital who are also starting out on the social media work for that marketplace.
Please let us know what you think!
We are delighted to have completed the work on the new expanded theatre auditorium seating plan for Wokingham Theatre’s seat booking system. We met this morning and set the new bigger seating configuration live for September bookings.
Well done Wokingham Theatre! You could probably double the seat numbers and still sell out every performance!
Everyone at AXLR8 has enjoyed working for you over the years and seeing the club grow and, not least, the many wonderful perfomances we have attended.
Following up with several fast growing Film Sales Agents around the world who showed interest in the AXLR8 Film Rights system. Many will be able to replace their present disparate systems including CRM, mailing, Film Rights and many spreadsheets with one comprehensive AXLR8 Film Sales system.
Looking forward to speaking with you soon and hope everyone ‘s trip went well.
We recently launched a new set of functions for building dashboards.
The functionality is being provided to beta clients and some new clients now. It will soon become widespread.
AXLR8 Dashboards will address two key UI issues we have been working through in the last four years.
The CEO and Cx suite (board, VPs, etc.) will want different dashbards to the functional dashboards we have as standard in the project. A staff booker will log in to an overview of campaigns and a sales person may log in to their active deals. Howver, a CEO or COO may need a couple of graphs and two buttons to take them to some areas of P&L detail or other KPIs for the business such as client feedback scores. Previously, we have built these as custom developments and they have been expensive and mostly only applicable to one specific customer. Now AXLR8 can quickly model and deploy different dashboards for different directors/executive officers.
These are the dashboards that would be used by specific staff and managers to achieve their job objectives on a daily basis. For example a warehouse manager may need to know tools availability and testing schedules for the purposes of kitting out vans during each week with safe, servicable tools. A talent manager may wish to see how many applicants came in over night and how the talent pool stands including whose SIA licence paperwork or work visas are coming up for renewal.
We will follow up with an article with some Use Cases in different industries.
AXLR8 has been working on a broad UI improvement strategy over the last four years. AXLR8 Dashboards are one of the main planks of that strategy. Apart from developer team alignment, creative new look and feel approaches and UI standards, the main UI development areas include:
- Operational Apps which interact with the AXLR8 enterprise data in your company – built for
- Android tablets and smartphones
- iPhones and iPads running Apple iOS
- Specialist portals for field staff
- Simplified vertical market portals for specific job roles including finance brokers, request managers and asset/warehouse, transport and maintenance staff
- AXLR8 Report Builder UI evolution
- AXLR8 e-Learning
- APIs to other systems extending access for users (e.g. integrated credit check searches for sales people or integrated proposal entry for finance brokers)
- AXLR8 Dashboards
AXLR8 Dashboards are customisable by AXLR8 Support Consultants. In Q4 2019 we plan to add the skills into the AXLR8 Super User training course deliverables. Many AXLR8 SuperUsers will be able to customise these AXLR8 Dashboards for their board directors to see their KPIs and metrics as well as for operational and field staff in specific professional areas such as broking, job tracking, government information request management, talent management (including Applicant tracking, vetting and and staff bookings), sales, maintenance, and many more.
What is an AXLR8 Dashboard?
AXLR8 Dashboards are overview screens making access to your information quicker and easier. The AXLR8 Dashboards Manager allows the Super User or Consultant to:
- customise a view (e.g. an opening view after login) of the system with only the buttons, graphs, etc. that a user or group of users needs
- cascade more reports and dashboards when that user clicks through to them
This is best illustrated with examples of how dashboards are used.
Who needs AXLR8 Dashboards?
Use case: CEO dash
CEOs often identify 5-10 key metrics they need to run the business and identify trends. Most great CEOs also want to dig into the detail. So an opening screen with these key metrics and buttons leading to reports and data on the main functional areas of their business: sales forecast, sales league table, customer satisfaction survey feedback, delayed projects, bookings, etc. can easily be made for the Cx who would normally not engage with systems.
Use case: Warehouse Operations dash
In this specific area, the people in the warehouse are agents for any business critical processes and for change and evolution. To make a system easy for them to use, it must be built with their vocabulary and each function must be accessible from a simple menu or set of buttons: Book goods in, what equipment needs a PAT or PUWER test, what items are in repair, how many of those drills are available, which vehicles need an MOT (TuV, etc.), how many perishable items are three months from disposal.
Use case: Talent Manager dash
In one company this could mean a dashboard of applicant tracking data, in another it might be extended to vetting, staff surveys, staff work metrics and discipline. Yet another manager may be using AXLR8 e-Learning to develop staff and needs to make sure goals on staff numbers with certain qualifications are achieved. Talent managers will have differing goals from company to company and AXLR8 Talent Managment and ATS, Vetting and other functions need to be customised for each company’s needs.
Use case: Customer Support dash
The Support Manager, or Operations Manager will be measured by the Cx level managers on many critical metrics. This dashboard can be customised so that buttons and graphs on the opening page may show graphs of or allow access to such items as:
- Map of where my maintenance staff are today
- Current customer satisfaction feedback scores from AXLR8 Surveys and similar AXLR8 functions
- Any tickets or requests that have taken longer than target response or resolution times