Security is only going to get stronger in the world of business applications.
Therefore, some of your legitimate users will face occasional barriers to accessing your business applications including the one you have purchased from AXLR8.
Assuming they are legitimate users, the quick solutions you can try are as follows.
Common user issue
What to do about it
Forgot password (includes typing the wrong case e.g. “ABCD1234” instead of “AbCd1234”)
They should go through the password reset process. It sends them a temporary login and instructions on how to create a new secure password. A Super User can also kick off this password reset process.
Too many false login attempts
The users account will be disabled. A Super User needs to go to their User Admin area, select that user and take their account from the “disabled” to the “active” list. Don’t forget to check they are still legitimate users!
Not received password reset email
The email with the reset password instructions has probably gone into their spam folder.* The user must check their spam folder, retrieve the mail and follow the instructions.
User forgot login name (includes typing it wrong such as “JOHN SMITH” when it is actually “JOHNSMITH” without a space)
They can use the user name reminder process. You can send them the correct user name and explain the importance of typing it exactly.
*If all go to spam, then your DKIM and SPF records a may not be set up correctly and you may need to ask assistance of whoever manages your DNS. AXLR8 can re-supply the correct values for these.
The above should solve it (and probably similar problems from any system you may use, from any supplier). If not, one of your company’s AXLR8 Super Users should follow the steps in the link below with your user (client, field staff, etc.) in order to resolve the matter.
Detailed help notes
For more detailed instructions about how to troubleshoot problems when users cannot log in, please click here.
We recently launched a new set of functions for building dashboards.
The functionality is being provided to beta clients and some new clients now. It will soon become widespread.
AXLR8 Dashboards will address two key UI issues we have been working through in the last four years.
The CEO and Cx suite (board, VPs, etc.) will want different dashbards to the functional dashboards we have as standard in the project. A staff booker will log in to an overview of campaigns and a sales person may log in to their active deals. Howver, a CEO or COO may need a couple of graphs and two buttons to take them to some areas of P&L detail or other KPIs for the business such as client feedback scores. Previously, we have built these as custom developments and they have been expensive and mostly only applicable to one specific customer. Now AXLR8 can quickly model and deploy different dashboards for different directors/executive officers.
These are the dashboards that would be used by specific staff and managers to achieve their job objectives on a daily basis. For example a warehouse manager may need to know tools availability and testing schedules for the purposes of kitting out vans during each week with safe, servicable tools. A talent manager may wish to see how many applicants came in over night and how the talent pool stands including whose SIA licence paperwork or work visas are coming up for renewal.
We will follow up with an article with some Use Cases in different industries.
Those in staffing will find it useful as there are some pointers about adding the Opt Ins to your staff contracts. It seems reasonable to ask staff to read email in order to see what what work is coming up, confirming/ changing shifts and so on. More is available on our specialist staffing website at http://staffing.axlr8.com.
For example, we will be covering data retention periods and especially applicant data and data about terminated staff (with and without payment history.
AXLR8 are creating special new SAR 30/60/90 Information Request Types. More details are on the way to government users of our FOI systems.
The fines associated with General Data Protection Regulations which come in on 25th May 2018 are huge. None of us can afford 4% of turnover. The reputation damage to your business would be much higher.
Just like you, AXLR8 have beeen burning hard earned reserve cash preparing for GDPR on top of our Penetration Testing, Vulnerability Scanning and the resulting remediation action plans.
Many people are claiming to help you with GDPR if you pay them money. If, like of most of our clients, have more sense than money and some basic legal IT understanding, you should visit this ICO link. It is the official UK Information Commissioner’s Office website and the pages of content are authoritative and clearly explained. All you need to know is that you are the “Data Controller” and AXLR8 is your “Data Processor”. Obviously, if you have in house systems as well, you are both DC and DP for those systems.
If you have any queries about the matter, please do not hestitate to call and book a (free) call with one of our consultants. “A stitch in time…..”
AXLR8 have been busy preparing for May 2018 when General Data Protection Regulations (GDPR) will be the main Data Protection legislation, updating DPA.
The penalties will be very high indeed for companies who do not take their Data Controller role seriously. These fines will be in addition to any fines from professional bodies.
To help, we are launching the
AXLR8 GDPR positioning paper and
AXLR8 GDPR client starter kit with
AXLR8 GDPR check lists,
AXLR8 GDPR workshops and advice and guidance in September through December 2017.
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