AXLR8FastTrack has an excellent worldwide reputation in government, finance and commercial sectors for Job Tracking and accounting in most industries, including information requests, finance brokers and professional services automation. Our Job Tracking systems can also be used for customer satisfaction and training, property survey services and complaints tracking.
- Logging and reporting on all incidents / proposals / finance applications / engineering jobs / service requests
- Private views and task lists for subcontractors / outside volunteers / engineers/ clients’ portals
- Job Tracking controls work of employees & subcontractors
- Autoresponder handling anonymous or named web requests
- Service history and serial number tracking
- Knowledgebase links and FAQ building to reduce the time spent looking for answers to technical issues
- Links to engineering and service delivery systems such as TRAC and CAD systems
- Email archiving with emails filed in jobs and cases by subject line recognition
- Links to invoicing and service staff expenses and timesheets
- Presentation of client views of work/request progress within private client portal
- Alerts and reports of progress for both the client/requestor and for management to make sure SLA’s are being met
- Quality reporting on helpdesk response performance
Please call 01344 776500 and a consultant will be delighted to discuss your requirements with you.